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Envelope-to: info@superstepsgroup.com
Delivery-date: Sun, 30 Nov 2025 07:31:46 -0500
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In-Reply-To: <CALeg1r=OdpxzUjUFW4Q69FdKaFOVOc=vuZs+hrv8+1PZKvh-7g@mail.gmail.com>
From: PassionAir Concerns <concerns@flypassionair.com>
Date: Sun, 30 Nov 2025 12:31:03 +0000
Message-ID: <CABrrX22MWQ-BLmPkTrz6YZA_6AGcrV=oo6GhMtCGJm66fEWG0g@mail.gmail.com>
Subject: =?UTF-8?Q?Re=3A_Follow=2Dup_on_Outstanding_Refund_Balance_=E2=80=93_Even?=
	=?UTF-8?Q?ing_Flight?=
To: James Antwi-Adjei <antwiadjei@gmail.com>
Cc: info@superstepsgroup.com, concerns.backup@flypassionair.com
Content-Type: multipart/alternative; boundary="0000000000004e47060644cf0b1a"

--0000000000004e47060644cf0b1a
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Dear James,

The refundable amount due you has been processed and forwarded. However, if
you require further clarification, you may kindly visit our office for
additional assistance.

Our office is located at *10 Orphan Crescent, Labone*. We share the
building with COCOEats and are situated on the *First Floor*.

Regards,

Cecilia

*PassionAir Customer Service Team*

Plot 1, Augustus Akiwumi Street, Airport West, Accra
*Toll-Free: 0800 221 221 *
*E: concerns@flypassionair.com <concerns@flypassionair.com>*
*W: www.flypassionair.com <http://www.flypassionair.com>*

On Sun, Nov 30, 2025 at 8:23=E2=80=AFAM James Antwi-Adjei <antwiadjei@gmail=
.com>
wrote:

> Good morning Team,
>
> Thanks for sending the attached receipt as proof of refund. Please note
> that the ticket I requested for was purchased for at 1,696.00 and this wa=
s
> the amount I was expecting as a refund. Also note that the request for th=
e
> refund was occasioned by the rescheduling of the flight from 4.20pm to
> 7.40pm  which was by no fault of mine hence full refund was expected.
>
> So indicating the refund due me is 1,248.00 is inappropriate, and the
> necessary corrections need to be made.
>
> I just spoke with one of your agents Kwaku, who checked the system and
> confirmed that the ticket, which was canceled was the evening ticket  at =
a
> cost of 1,696.00 just as I have indicated.
>
> Looking forward to receive the balance.
>
> Thank you.
>
> Dr. James Antwi-Adjei
> antwiadjei@gmail.com
> 0244913443
>
>
> On Fri, Nov 28, 2025 at 2:15=E2=80=AFPM PassionAir Concerns <
> concerns@flypassionair.com> wrote:
>
>> Dear James,
>>
>> The receipt of the refundable amount due you has been attached for your
>> reference.
>>
>> Thank you.
>>
>>
>> *PassionAir Customer Service Team*
>>
>> Plot 1, Augustus Akiwumi Street, Airport West, Accra
>> *Toll-Free: 0800 221 221 *
>> *E: concerns@flypassionair.com <concerns@flypassionair.com>*
>> *W: www.flypassionair.com <http://www.flypassionair.com>*
>>
>>
>> On Fri, Nov 28, 2025 at 11:18=E2=80=AFAM James Antwi-Adjei <antwiadjei@g=
mail.com>
>> wrote:
>>
>>>  The PNR is 1B9YQT
>>>
>>> Thank you.
>>>
>>> Dr. James Antwi-Adjei
>>> 0244913443
>>> antwiadjei@gmail.com
>>>
>>>
>>> On Fri, Nov 28, 2025 at 11:05=E2=80=AFAM PassionAir Concerns <
>>> concerns@flypassionair.com> wrote:
>>>
>>>> Dear James,
>>>>
>>>> Email well received.
>>>>
>>>> Kindly revert with the PNR to check and advise.
>>>>
>>>> Standing By
>>>> Cecilia
>>>> *PassionAir Customer Service Team*
>>>>
>>>> Plot 1, Augustus Akiwumi Street, Airport West, Accra
>>>> *Toll-Free: 0800 221 221 *
>>>> *E: concerns@flypassionair.com <concerns@flypassionair.com>*
>>>> *W: www.flypassionair.com <http://www.flypassionair.com>*
>>>>
>>>>
>>>> On Fri, Nov 28, 2025 at 4:23=E2=80=AFAM James Antwi-Adjei <antwiadjei@=
gmail.com>
>>>> wrote:
>>>>
>>>>> Dear Passionair,
>>>>>
>>>>> I hope this message finds you well.
>>>>>
>>>>> I am writing to follow up on my email of *26th November 2025*
>>>>> regarding the *refund balance* for my PassionAir booking.
>>>>>
>>>>> As previously explained, I requested a refund for the *evening flight=
*,
>>>>> which was *GHS 1,686.00 plus GHS 10.00 for seat selection (total GHS
>>>>> 1,696.00)*. I travelled instead on the *morning flight*, which cost *=
GHS
>>>>> 1,248.00 plus GHS 10.00 for seat selection (total GHS 1,258.00)*.
>>>>>
>>>>> However, I received a refund of *GHS 1,248.00*, which corresponds to
>>>>> the *morning flight*, rather than the evening one. Based on the fare
>>>>> difference, there is still an outstanding balance of *GHS 448.00* to
>>>>> be refunded.
>>>>>
>>>>> I would be grateful if you could:
>>>>>
>>>>>    1.
>>>>>
>>>>>    *Review this refund request*, and
>>>>>    2.
>>>>>
>>>>>    *Process the outstanding amount of GHS 448.00* or provide a clear
>>>>>    explanation if there is any discrepancy from your side.
>>>>>
>>>>> Kindly confirm receipt of this email and provide an update on the
>>>>> status of the refund.
>>>>>
>>>>> Thank you for your attention to this matter. I look forward to your
>>>>> prompt response.
>>>>>
>>>>> Warm regards,
>>>>>
>>>>> Dr. James Antwi-Adjei
>>>>> Tel: 0244 913 443
>>>>> Email: antwiadjei@gmail.com
>>>>>
>>>>
>>>>
>>>>   [image:
>>>> https://play.google.com/store/apps/details?id=3Dcom.passionair.biletsa=
tis&hl=3Den&gl=3DUS&pli=3D1]
>>>> <https://play.google.com/store/apps/details?id=3Dcom.passionair.bilets=
atis&hl=3Den&gl=3DUS&pli=3D1>
>>>> [image: https://apps.apple.com/gh/app/passionair/id1451805018]
>>>> <https://apps.apple.com/gh/app/passionair/id1451805018>
>>>>
>>>
>>
>>   [image:
>> https://play.google.com/store/apps/details?id=3Dcom.passionair.biletsati=
s&hl=3Den&gl=3DUS&pli=3D1]
>> <https://play.google.com/store/apps/details?id=3Dcom.passionair.biletsat=
is&hl=3Den&gl=3DUS&pli=3D1>
>> [image: https://apps.apple.com/gh/app/passionair/id1451805018]
>> <https://apps.apple.com/gh/app/passionair/id1451805018>
>>
>

--=20

=C2=A0 =20
<https://play.google.com/store/apps/details?id=3Dcom.passionair.biletsatis&=
hl=3Den&gl=3DUS&pli=3D1>=C2=A0
=C2=A0  <https://apps.apple.com/gh/app/passionair/id1451805018>

--0000000000004e47060644cf0b1a
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div><div class=3D"gmail_default" style=3D"font-family:&qu=
ot;trebuchet ms&quot;,sans-serif">Dear James,</div><div class=3D"gmail_defa=
ult" style=3D"font-family:&quot;trebuchet ms&quot;,sans-serif"><br></div><d=
iv class=3D"gmail_default" style=3D"font-family:&quot;trebuchet ms&quot;,sa=
ns-serif"><p>The refundable amount due you has been processed and forwarded=
. However, if you require further clarification, you may kindly visit our o=
ffice for additional assistance.</p>
<p>Our office is located at <strong>10 Orphan Crescent, Labone</strong>. We=
 share the building with COCOEats and are situated on the <strong>First Flo=
or</strong>.</p><p>Regards,</p><p>Cecilia</p><p><b>PassionAir Customer Serv=
ice Team</b></p></div></div><div><div dir=3D"ltr" class=3D"gmail_signature"=
 data-smartmail=3D"gmail_signature"><div dir=3D"ltr"><div><img width=3D"96"=
 height=3D"96" src=3D"https://ci3.googleusercontent.com/mail-sig/AIorK4wy2v=
hxv5b6b1vk_UcaUIEXAntHrNjrMqKu0ckO7OFhbf3wDGJtMFQ3NScOPV9_aUoo2oIvKEk"><br>=
<font size=3D"2"><span style=3D"font-family:trebuchet ms,sans-serif"></span=
></font></div><div><font size=3D"2"><span style=3D"font-family:trebuchet ms=
,sans-serif"></span></font></div><div><font size=3D"2"><span style=3D"font-=
family:trebuchet ms,sans-serif">Plot 1, Augustus Akiwumi Street, Airport We=
st, Accra</span></font></div><div><font size=3D"2"><span style=3D"font-fami=
ly:trebuchet ms,sans-serif"><b>Toll-Free: 0800 221 221 </b><br><b>E: <a hre=
f=3D"mailto:concerns@flypassionair.com" target=3D"_blank">concerns@flypassi=
onair.com</a></b></span></font></div><div><font size=3D"2"><span style=3D"f=
ont-family:trebuchet ms,sans-serif"><b>W: <a href=3D"http://www.flypassiona=
ir.com" target=3D"_blank">www.flypassionair.com</a></b></span></font></div>=
</div></div></div><br></div><br><div class=3D"gmail_quote gmail_quote_conta=
iner"><div dir=3D"ltr" class=3D"gmail_attr">On Sun, Nov 30, 2025 at 8:23=E2=
=80=AFAM James Antwi-Adjei &lt;<a href=3D"mailto:antwiadjei@gmail.com">antw=
iadjei@gmail.com</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" =
style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);pa=
dding-left:1ex"><div dir=3D"ltr"><div dir=3D"ltr">Good morning Team,<div><b=
r></div><div>Thanks for sending the attached=C2=A0receipt as proof of refun=
d. Please note that the ticket I requested for was purchased for at 1,696.0=
0 and this was the amount I was expecting as a refund. Also note that the r=
equest for the refund was occasioned by the rescheduling of the flight from=
 4.20pm to 7.40pm=C2=A0 which was by no fault=C2=A0of mine hence full=C2=A0=
refund was expected.</div><div><br></div><div>So indicating the refund due =
me is 1,248.00 is inappropriate, and the necessary corrections need to be m=
ade.=C2=A0</div><div><br></div><div>I just=C2=A0spoke with one of your agen=
ts Kwaku, who checked the system and confirmed that the ticket, which was c=
anceled was the evening ticket=C2=A0 at a cost of 1,696.00 just as I have i=
ndicated.=C2=A0</div><div><br></div><div>Looking forward to receive the bal=
ance.</div><div><br></div><div>Thank you.</div><div><br></div><div>Dr. Jame=
s Antwi-Adjei</div><div><a href=3D"mailto:antwiadjei@gmail.com" target=3D"_=
blank">antwiadjei@gmail.com</a></div><div>0244913443</div><div><br></div></=
div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On=
 Fri, Nov 28, 2025 at 2:15=E2=80=AFPM PassionAir Concerns &lt;<a href=3D"ma=
ilto:concerns@flypassionair.com" target=3D"_blank">concerns@flypassionair.c=
om</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margi=
n:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex=
"><div dir=3D"ltr"><div><div style=3D"font-family:&quot;trebuchet ms&quot;,=
sans-serif">Dear James,</div><div style=3D"font-family:&quot;trebuchet ms&q=
uot;,sans-serif"><br></div><div style=3D"font-family:&quot;trebuchet ms&quo=
t;,sans-serif">The receipt of the refundable amount due you has been attach=
ed for your reference.</div><div style=3D"font-family:&quot;trebuchet ms&qu=
ot;,sans-serif"><br></div><div style=3D"font-family:&quot;trebuchet ms&quot=
;,sans-serif">Thank you.</div><br clear=3D"all"></div><div><div dir=3D"ltr"=
 class=3D"gmail_signature"><div dir=3D"ltr"><div><br></div><div><b style=3D=
"font-family:&quot;trebuchet ms&quot;,sans-serif">PassionAir Customer Servi=
ce Team</b><br></div><div><img width=3D"96" height=3D"96" src=3D"https://ci=
3.googleusercontent.com/mail-sig/AIorK4wy2vhxv5b6b1vk_UcaUIEXAntHrNjrMqKu0c=
kO7OFhbf3wDGJtMFQ3NScOPV9_aUoo2oIvKEk"><br><font size=3D"2"><span style=3D"=
font-family:&quot;trebuchet ms&quot;,sans-serif"></span></font></div><div><=
font size=3D"2"><span style=3D"font-family:&quot;trebuchet ms&quot;,sans-se=
rif"></span></font></div><div><font size=3D"2"><span style=3D"font-family:&=
quot;trebuchet ms&quot;,sans-serif">Plot 1, Augustus Akiwumi Street, Airpor=
t West, Accra</span></font></div><div><font size=3D"2"><span style=3D"font-=
family:&quot;trebuchet ms&quot;,sans-serif"><b>Toll-Free: 0800 221 221 </b>=
<br><b>E: <a href=3D"mailto:concerns@flypassionair.com" target=3D"_blank">c=
oncerns@flypassionair.com</a></b></span></font></div><div><font size=3D"2">=
<span style=3D"font-family:&quot;trebuchet ms&quot;,sans-serif"><b>W: <a hr=
ef=3D"http://www.flypassionair.com" target=3D"_blank">www.flypassionair.com=
</a></b></span></font></div></div></div></div><br></div><br><div class=3D"g=
mail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Fri, Nov 28, 2025 at 1=
1:18=E2=80=AFAM James Antwi-Adjei &lt;<a href=3D"mailto:antwiadjei@gmail.co=
m" target=3D"_blank">antwiadjei@gmail.com</a>&gt; wrote:<br></div><blockquo=
te class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px =
solid rgb(204,204,204);padding-left:1ex"><div dir=3D"ltr">=C2=A0The PNR is =
1B9YQT<div><br></div><div>Thank you.</div><div><br></div><div>Dr. James Ant=
wi-Adjei</div><div>0244913443</div><div><a href=3D"mailto:antwiadjei@gmail.=
com" target=3D"_blank">antwiadjei@gmail.com</a></div><div><br></div></div><=
br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Fri,=
 Nov 28, 2025 at 11:05=E2=80=AFAM PassionAir Concerns &lt;<a href=3D"mailto=
:concerns@flypassionair.com" target=3D"_blank">concerns@flypassionair.com</=
a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0p=
x 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><d=
iv dir=3D"ltr"><div><div style=3D"font-family:&quot;trebuchet ms&quot;,sans=
-serif">Dear James,</div><div style=3D"font-family:&quot;trebuchet ms&quot;=
,sans-serif"><br></div><div style=3D"font-family:&quot;trebuchet ms&quot;,s=
ans-serif">Email well received.</div><div style=3D"font-family:&quot;trebuc=
het ms&quot;,sans-serif"><br></div><div style=3D"font-family:&quot;trebuche=
t ms&quot;,sans-serif">Kindly revert with the PNR to check and advise.</div=
><div style=3D"font-family:&quot;trebuchet ms&quot;,sans-serif"><br></div><=
div style=3D"font-family:&quot;trebuchet ms&quot;,sans-serif">Standing By</=
div><div style=3D"font-family:&quot;trebuchet ms&quot;,sans-serif">Cecilia<=
/div></div><div><div dir=3D"ltr" class=3D"gmail_signature"><div dir=3D"ltr"=
><div><b style=3D"font-family:&quot;trebuchet ms&quot;,sans-serif">PassionA=
ir Customer Service Team</b></div><div><img width=3D"96" height=3D"96" src=
=3D"https://ci3.googleusercontent.com/mail-sig/AIorK4wy2vhxv5b6b1vk_UcaUIEX=
AntHrNjrMqKu0ckO7OFhbf3wDGJtMFQ3NScOPV9_aUoo2oIvKEk"><br><font size=3D"2"><=
span style=3D"font-family:&quot;trebuchet ms&quot;,sans-serif"></span></fon=
t></div><div><font size=3D"2"><span style=3D"font-family:&quot;trebuchet ms=
&quot;,sans-serif"></span></font></div><div><font size=3D"2"><span style=3D=
"font-family:&quot;trebuchet ms&quot;,sans-serif">Plot 1, Augustus Akiwumi =
Street, Airport West, Accra</span></font></div><div><font size=3D"2"><span =
style=3D"font-family:&quot;trebuchet ms&quot;,sans-serif"><b>Toll-Free: 080=
0 221 221 </b><br><b>E: <a href=3D"mailto:concerns@flypassionair.com" targe=
t=3D"_blank">concerns@flypassionair.com</a></b></span></font></div><div><fo=
nt size=3D"2"><span style=3D"font-family:&quot;trebuchet ms&quot;,sans-seri=
f"><b>W: <a href=3D"http://www.flypassionair.com" target=3D"_blank">www.fly=
passionair.com</a></b></span></font></div></div></div></div><br></div><br><=
div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Fri, Nov=
 28, 2025 at 4:23=E2=80=AFAM James Antwi-Adjei &lt;<a href=3D"mailto:antwia=
djei@gmail.com" target=3D"_blank">antwiadjei@gmail.com</a>&gt; wrote:<br></=
div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;bor=
der-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir=3D"ltr"><p>D=
ear Passionair,</p>
<p>I hope this message finds you well.</p>
<p>I am writing to follow up on my email of <strong>26th November 2025</str=
ong> regarding the <strong>refund balance</strong> for my PassionAir bookin=
g.</p>
<p>As previously explained, I requested a refund for the <strong>evening fl=
ight</strong>, which was <strong>GHS 1,686.00 plus GHS 10.00 for seat selec=
tion (total GHS 1,696.00)</strong>. I travelled instead on the <strong>morn=
ing flight</strong>, which cost <strong>GHS 1,248.00 plus GHS 10.00 for sea=
t selection (total GHS 1,258.00)</strong>.</p>
<p>However, I received a refund of <strong>GHS 1,248.00</strong>, which cor=
responds to the <strong>morning flight</strong>, rather than the evening on=
e. Based on the fare difference, there is still an outstanding balance of <=
strong>GHS 448.00</strong> to be refunded.</p>
<p>I would be grateful if you could:</p>
<ol>
<li>
<p><strong>Review this refund request</strong>, and</p>
</li>
<li>
<p><strong>Process the outstanding amount of GHS 448.00</strong> or provide=
 a clear explanation if there is any discrepancy from your side.</p>
</li>
</ol>
<p>Kindly confirm receipt of this email and provide an update on the status=
 of the refund.</p>
<p>Thank you for your attention to this matter. I look forward to your prom=
pt response.</p>
<p>Warm regards,</p>
<p>Dr. James Antwi-Adjei<br>
Tel: 0244 913 443<br>
Email: <a rel=3D"noopener">antwiadjei@gmail.com</a></p></div>
</blockquote></div>